Online therapy & assessment
During our online session, our therapists will be in a room where you cannot be overheard or seen on our screen from anybody else. Do the same for your own protection and privacy. The sessions are not recorded by us. While video call platforms offer degrees of security and encryption, it is not possible to guarantee how the companies providing these services will handle data relating to the call. Also, with some platforms, it might mean both the call and your number is logged on my device. We do not store your name in our digital address book but, with a service such as FaceTime, the operating system might recognize your number and link it to emails or texts we have exchanged. 

Exceptions to confidentiality
There may be times when we are forced to share information about you, even if you do not consent. 
These are:
1. If there is a serious concern for your or someone else's safety, especially if a child is at risk of serious harm;
2. If there is a legal obligation relating to your involvement in, or knowledge of, a serious crime;
3. If there is a court order requesting information about you;
4. If it is necessary to prevent a serious and imminent threat to public health or national security.
However, whenever possible, we will obtain your permission before making any disclosure.

Supervision
To ensure the quality of our service, our therapists talk regularly to another experienced therapist or psychologist about their work. In the counseling and psychotherapy professions this is called 'supervision' and is a form of confidential consultative support, not line management .If a therapist discuss your sessions with their supervisor, the therapist will not use your name or otherwise knowingly identify you.

Social media
We might be on a few social media sites for our service, but we won't look you up or 'follow' you anywhere. Please feel free to ask our therapists about anything that you are curious about throughout our sessions if you are following us . Despite the fact that we will not respond to your comments on our social media posts, we can always discuss them when we meet again. 

Storing & erasing your data
In the event that counseling is terminated and all fees have been paid, we will destroy any records we have of you. For the duration of our work together, any other personal information that we have gathered will be retained in a secured and password protecting digital filing system for a period of three years, after which it will be securely removed. In the event of a therapist's death or serious sickness, a colleague will have access to a list of the therapist's current clients and their contact information so they can be notified.